Returns & Exchanges
At Birthdate Co., we want you to be completely satisfied with your purchase. If your personalized item doesn't meet your expectations, we offer a 30-day window for returns and exchanges to ensure your home remains a sanctuary of joy.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure safe transit back to our studio.
Pack with Care
Place the items in their original packaging, ensuring fragile components are securely wrapped to prevent damage during shipping.
Receive Your Refund
After our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing